Terms and Conditions

 

  1.       OVERVIEW

Thanks for choosing Ragatex. By signing up or otherwise using the Ragatex service and websites or accessing any content or material that is made available by Ragatex through the Service you are entering into a binding contract with the Ragatex entity indicated at the bottom of this document.

Your agreement with us includes these Terms and Conditions and our Privacy Policy. You acknowledge that you have read and understood the Agreements, accept these Agreements, and agree to be bound by them. If you don’t agree with or cannot comply with the Agreements, then you may not use the Ragatex Service or consume any Content.

Please read the Agreements carefully. They cover important information about Ragatex Services provided to you and any charges, taxes, and fees we bill you. The Agreements include information about future changes to the Agreements, export controls, automatic renewals, limitations of liability, privacy information, a class action waiver, and resolution of disputes by arbitration instead of in court.

Any information that you provided during sign-up can be corrected during the sign-up process by returning to the previous screens and correcting erroneous information.

In order to use the Ragatex Service and access the Content, you need to

(1) be 18 or older,

(2) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and

(3) be resident in a country where the Service is available,

(4) be a representant or owner of a company or autonomous, which is mandatory provide us the name of the company and the VAT Number/ TAX ID Code and

(5) buy a minimum amount of 200€ to be consolidate and approved your order.

 

You also promise that any registration information that you submit to Ragatex is true, accurate, and complete, and you agree to keep it that way at all times. 

The non-accomplish of our Terms and Conditions allowed us to exclude your account and block your access to our online store.

 

  1.       ONLINE STORE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

  1.       GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

  1.       ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

  1.       MODIFICATIONS TO THE SERVICE AND PRICES

Occasionally we may, in our discretion, make changes to the Agreements. When we make material changes to the Agreements, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending you an email. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by Ragatex. For more information, please contact your bank.

 

If you do not wish to continue using the Service under the new version of the Agreements, you may terminate the Agreements by contacting us through the Customer Service contact form.

 

  1.       PRODUCTS OR SERVICES

Our products or services are available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

  1.       ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, if it is not safe or can be a risk to the company and third parts.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

  1.       PAYMENT

The payment is made through debit/credit card or bank transfer. The accepted payment cards are Visa, Visa Electron, MasterCard and American Express. In case of payment by card, send a debit request to your bank within 24 hours for each order; the amount was not debited from your account to obtain authorization from your bank. The debit term depends on the rules applied to your payment method (immediate debit, deferred, etc.). In case of a rejection of the bank, the order will be automatically canceled and the client will be received by sending an email.

It is the clients' responsibility to save and print their bank transfer if they wish to keep the bank details and related to their transaction.

If a customer is charged fraudulently or improperly with a purchase, the client can demand the immediate cancellation of the charge by sending an email, which must result in the reimbursement of the debt unduly or fraudulently debited. However, if the purchase was actually made for the client that requires the cancellation of the charge, it must compensate ragatex.com for the damages and losses caused by reason of said cancellation

Within the framework of its anti-fraud policy and, where appropriate, to comply with the legal provisions in force, ragatex.com may request additional documents for the purposes of finalizing the Order.

In case there is not an update of the order within the given term, ragatex.com will be able to see the order, block access to the client's account and proceed to the registration of certain data, especially the personal characteristics of the client. file "payment incidents". For more information, see the Privacy Policy.

 

By accepting these Terms and Conditions, as customer consents to receive the invoice electronically in relation to orders placed. The invoices refer to the orders made for the available client available in the section "My account / History and details of my orders".

  1.       DELIVERY

Ragatex will usually accept and ship the order within 3-10 working days in Spain and  less than 20 days for the other countries. The usual time of delivery from the time of dispatching the order confirmation is of 7-8 days.

Whether we have any delay to delivery, we will communicate you about it.

  •          Ragatex reserves the right to prevent persons from shopping via the online shop.
  •          Ragatex is not obliged to deliver goods which are out of stock.

 

  1.   RETURN OF SOME PRODUCT

 

  •          You must return the goods to Ragatex without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 14-day period, you have handed over the goods to the postal services or other services having undertaken to be in charge of the dispatch of the goods to Ragatex.
  •          To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch.
  •          You might send us the proof and justify the return sending an e-mail to info@ragatex.com
  •          In case of return you shall bear the direct cost of returning the goods (postage/freight).

Ragatex name and address where to the goods must be returned:

RAGATEX.COM – Return of Products

C/Juana Francés, 2. Warehouse 17.

28522 - Rivas Vaciamadrid

Madrid – Spain.

 

Ragatex S.L. does not assist in VAT refund for the purchase of products from our online shop, which are exported outside of European Union by individuals or corporate customers.

 

  1.   WARRANTY

The Spanish law establishes that the seller responds to the defects that a product may present during the following years as of the delivery date.

 

However, only if the defect of the product is manifested during the first six months, it is understood that the ruling already exists before the sale, and the product must be repaired free of charge or by another. If the seller does not agree or thinks that the defect has been caused by misuse, he has to maintain it.

 

If the failure occurred after the first six months and the seller, once received the product considered that the defect is not of origin, the corresponding to the contrary will show it. If the failure is proven to be of origin, the consumer is entitled to benefit from the warranty.

 

  1.   NON-CONFORMITY OF SOME PRODUCT AND REPAYMENT

The right to give notice of lack of conformity of goods means that you can complain about errors and defects related to the goods, which have appeared within warranty validate.

You must complain within reasonable time after the error or the defect has been or should have been noted. We will reimburse the freight charges paid by you in connection with the return shipment, on the basis of the shipping costs of the less expensive type of standard delivery offered by us, provided that the complaint is justified.

You can file a complaint by sending an email to info@ragatex.com or in Customer Service, saying about the non-conformity with a picture of the issue and then we will send you a Code of the Return Product with Non-Comformity that you return us the product:

RAGATEX.COM – Non-conformity Product (Code of the Return Product with Non-Comformity)

C/Juana Francés, 2. Warehouse 17.

28522 - Rivas Vaciamadrid

Madrid – Spain.

 

  1.   THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

In case of any doubt about your privacy through the third-party, please check our Privacy Policy.

 

  1.   USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation

(1) to maintain any comments in confidence;

(2) to pay compensation for any comments; or

(3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

  1.   PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

  1.   ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

  1.   PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

  1.   DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Ragatex, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

  1.   INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ragatex and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

  1.   SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

  1.   TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

  1.   ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

  1.   GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of European Economic Area (EEA).

  1.   SERVICES COVERED BY COUNTRY

  • Albania
  • Andorra
  • Austria
  • Belarus
  • Belgium
  • Bosnia & Herzegovina
  • Bulgaria
  • Croacia
  • Denmark
  • Estonia
  • France
  • Germany
  • Grece
  • Hungary
  • Irland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxemburg
  • Netherlands
  • Poland
  • Portugal
  • United Kingdom
  • Czech Republic
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Vatican City

  1.   CONTACT AND COMPANY INFORMATION

The website is owned and operated by Ragatex S.A.,a limited liability company, with business registration number B-83253468, Calle Juana Francés 2, Warehouse 17, Rivas Vaciamadrid -  Madrid/ Spain.

Our Customer Service number is +34 91 445 22 07, available from Monday to Friday, between 9am until 5:30pm (with the cost of a local calling from Spain or, if you are calling from abroad, the cost will be an international calling to Spain).

Questions about the Terms of Service should be sent to us at info@ragatex.com or by our page of Customer Service.